We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@littlegreengifts.com. Please note that returns will need to be sent to the following address: Dragon's Wharf, Dragon's Lane, Sandbach, Cheshire, CW11 3PA. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@littlegreengifts.com.

You have the right to cancel your order within 7 business days from the date you placed your order provided it has not been dispatched. To cancel your order please contact us in writing within this timeframe. In certain circumstances, in particular with bespoke and personalised orders, we reserve the right to apply a cancellation fee.

If you would like to amend your order and the order has not been dispatched then we can take payment for the extra items and send all items out together. If your order has already been dispatched then we cannot add any further items and you will be required to place an additional order with a separate shipping fee.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@littlegreengifts.com.

PLEASE NOTE: Personalised items do not qualify for returns or refunds unless there has been an error on out part, which we will assess on a case by case basis.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non refundable.

Please note actual colours may vary. It’s important to note that they may look different on a real product than what you see on your computer monitor. This is due to the fact that every computer monitor has a different capability to display colours and that everyone sees these colours differently. We try to edit our photos to show the products as life-like as possible, but please understand the actual colour may vary slightly from your monitor. Print result is dependent on many factors, including the paper type, the degree of whiteness and the grain direction, climatic conditions at the printing site, such as temperature and air humidity. Colour deviations may also happen for larger print runs where handmade papers from different batches must be used. We cannot give guarantee of 100% colour matching to your product (include re-print) at all. These factors will NOT constitute a reason for complaint.

Although we use the latest technology for our production, there are still tolerances for cutting, guillotining, folding, double sided print alignment; which the customer should accept. Up to 3mm of double sided aligning, cutting and folding tolerance is deemed to be acceptable and does NOT constitute a reason for complaint.